Why aren't you calling me when there are school delays or closings like you used to?

We're sorry that you're not receiving calls through School Messenger. It's frustrating. Please know that we're trying to resolve this communication issue as quickly as possible. It really is us, not you.

What happened?

This summer, we migrated our call/text/email system (School Messenger) that alerts families and employees into a new system. That sounds fairly easy, but our data aren't "talking" correctly to each other, which has resulted in us not being able to call, email, or text you.

This isn't happening to every record in our School Messenger system. However, the fact that it's happening to any record in our school system is a problem. Please bear with us as we work to fix these technical issues. 

When will I receive your calls again?

School Messenger is a top priority for our new Director of Information Technology. We can't give you an exact date for when you'll start to receive calls, texts, and emails from us. We hope it'll happen soon. 

How can I know what's happening with delays, closings, or early dismissals?

Connect with us by visiting our homepage at www.acpsmd.org, our social media (Facebook, Instagram and X/Twitter), and local media outlets.

I'm upset. Who can I contact about this?

Email our IT Director and our Public Information Officer at info@acpsmd.org. Please include your first and last name, your student's name, your preferred phone number, and email address so we can verify and review your record in School Messenger.